{"id":10779,"date":"2021-03-21T17:15:34","date_gmt":"2021-03-22T00:15:34","guid":{"rendered":"https:\/\/www.springboard.com\/?p=10779"},"modified":"2023-07-10T02:40:24","modified_gmt":"2023-07-10T09:40:24","slug":"how-to-create-user-personas","status":"publish","type":"post","link":"https:\/\/www.springboard.com\/blog\/design\/how-to-create-user-personas\/","title":{"rendered":"UX Design: How To Create User Personas"},"content":{"rendered":"\n<p>The best design is the design that knows its users. When it comes to creating UX designs that feel easy, functional, and intuitive, teams should aim to create experiences with their ideal audience in mind. It\u2019s more than just anticipating a user\u2019s needs and pain points, it\u2019s actually more about understanding who your specific user is, rather than creating a universal design that appeals to the masses. <\/p>\n\n\n\n<p>According to Thomas Griffin, co-founder and president of OptinMonster, \u201cgenerating sales and engagement on your website boils down to one thing: how well you know your target audience.\u201d He explains that the best way to know your target audience is to create it via user personas. <\/p>\n\n\n\n<p>This is where <a href=\"https:\/\/www.springboard.com\/blog\/design\/what-does-a-ux-designer-do\/\" data-type=\"post\" data-id=\"5182\">UX designers<\/a> can actively make an impact: user personas are an essential step to optimizing usability. UX designers rely on user personas to build better products and drive long-term product success. In this blog, we will break down what a user persona is and why they\u2019re important\u2014as well as provide advice on how to build your own.<\/p>\n\n\n\n<p><em><strong>Related Read:<\/strong> <a href=\"https:\/\/www.springboard.com\/blog\/design\/what-is-ux-design\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.springboard.com\/blog\/design\/what-is-ux-design\/\" rel=\"noreferrer noopener\">What is UX Design?<\/a><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is a User Persona?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1118\" src=\"https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1.jpeg\" alt=\"\" class=\"wp-image-10855\" srcset=\"https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1.jpeg 1600w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-400x280.jpeg 400w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-1200x839.jpeg 1200w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-768x537.jpeg 768w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-1536x1073.jpeg 1536w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-380x266.jpeg 380w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-700x489.jpeg 700w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/user-persona-the-basics-1-380x266.jpeg 420w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">Source: Xtensio<\/figcaption><\/figure>\n\n\n\n<p>User personas go by <a href=\"https:\/\/www.forbes.com\/sites\/mikekappel\/2019\/09\/04\/user-personas-are-the-missing-links-you-didnt-know-you-needed\/?sh=7aaa20db1619\" target=\"_blank\" rel=\"noreferrer noopener\">many different names<\/a>. You might know them as a buyer persona, customer persona, or customer avatar, but regardless of what you choose to name them, they all serve to achieve the same result. \u201cCustomer personas are semi-fictional profiles that summarize each segment of your audience,\u201d explained Griffin. <\/p>\n\n\n\n<p>User personas will identify the user\u2019s following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Goals<\/li>\n\n\n\n<li>Product or service needs<\/li>\n\n\n\n<li>Background<\/li>\n\n\n\n<li>Knowledge and attitude <\/li>\n<\/ul>\n\n\n\n<p>The best customer personas will help you understand pain points, create interactive and personalized experiences, and allow you to test new market ideas easily. <a href=\"https:\/\/xd.adobe.com\/ideas\/process\/user-research\/putting-personas-to-work-in-ux-design\/\" target=\"_blank\" rel=\"noreferrer noopener\">UX designers utilize this fictional information<\/a> to create functional designs that anticipate the realistic needs and responses of users.<\/p>\n\n\n<div class=\"bg-leaf-50 p-4 my-3\"><h4 class=\"fw-bold text-center\">Get To Know Other\tDesign Students<\/h4><div class=\"row row-cols-1 row-cols-lg-3\"><div class=\"col\"><div class=\"card success-story-card h-100 d-flex justify-content-between mb-0\"><div class=\"flex-grow-1 text-center\"><a class=\"d-inline-block rounded-circle\" href=\"\/success\/trevor-tillery\" style=\"width:125px;height:125px;overflow:hidden\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/res.cloudinary.com\/springboard-images\/image\/upload\/v1638213299\/Student%20Success\/Trevor_Tillery_125x125.png\" alt=\"Trevor Tillery\" style=\"object-fit:contain;max-width:170px;height:125px\" \/><\/a><p class=\"fw-bold mb-0\">Trevor Tillery<\/p><p class=\"text-muted lh-1\">Experience Designer at Nerdery<\/p><\/div><div class=\"w-100 d-block d-md-none mt-3\"><\/div><p class=\"mb-0 mx-auto text-center\"><a class=\"btn btn-primary mx-auto\" href=\"\/success\/trevor-tillery\">Read Story<\/a><\/p><\/div><\/div><div class=\"col d-none d-md-block\"><div class=\"card success-story-card h-100 d-flex justify-content-between mb-0\"><div class=\"flex-grow-1 text-center\"><a class=\"d-inline-block rounded-circle\" href=\"\/success\/sharon-yeun-kim\" style=\"width:125px;height:125px;overflow:hidden\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/res.cloudinary.com\/springboard-images\/image\/upload\/v1629203193\/Student%20Success\/Sharon_Yeun_Kim_125x125.png\" alt=\"Sharon Yeun Kim\" style=\"object-fit:contain;max-width:170px;height:125px\" \/><\/a><p class=\"fw-bold mb-0\">Sharon Yeun Kim<\/p><p class=\"text-muted lh-1\">UX Design Intern at Colgate-Palmolive<\/p><\/div><p class=\"mb-0 mx-auto text-center\"><a class=\"btn btn-primary mx-auto\" href=\"\/success\/sharon-yeun-kim\">Read Story<\/a><\/p><\/div><\/div><div class=\"col d-none d-md-block\"><div class=\"card success-story-card h-100 d-flex justify-content-between mb-0\"><div class=\"flex-grow-1 text-center\"><a class=\"d-inline-block rounded-circle\" href=\"\/success\/kelly-hart\" style=\"width:125px;height:125px;overflow:hidden\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/res.cloudinary.com\/springboard-images\/image\/upload\/v1629203193\/Student%20Success\/Kelly_Hart_125x125.png\" alt=\"Kelly Hart\" style=\"object-fit:contain;max-width:170px;height:125px\" \/><\/a><p class=\"fw-bold mb-0\">Kelly Hart<\/p><p class=\"text-muted lh-1\">UX\/UI Designer at Perficient<\/p><\/div><p class=\"mb-0 mx-auto text-center\"><a class=\"btn btn-primary mx-auto\" href=\"\/success\/kelly-hart\">Read Story<\/a><\/p><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Why Are User Personas Important?<\/strong><\/strong><\/h2>\n\n\n\n<p>When it comes to design, it\u2019s not about <em><strong>what<\/strong><\/em> you\u2019re designing, it\u2019s about <em><strong>who<\/strong><\/em> you\u2019re designing for. Developing user personas is the first step to understanding your audience. <\/p>\n\n\n\n<p>When you design with user personas in mind, you can effectively and efficiently create a user experience that is best for your audience and directly impact the success of your product. Adobe clearly outlines how implementing a user persona design model can affect the decision-making process much easier <a href=\"https:\/\/xd.adobe.com\/ideas\/process\/user-research\/putting-personas-to-work-in-ux-design\/\" target=\"_blank\" rel=\"noreferrer noopener\">with this example<\/a>:<\/p>\n\n\n\n<p>\u201c[Having specific personas] can also help settle arguments around design decisions\u2014instead of saying, \u2018I think the \u2018Send\u2019 button is too small,\u2019 a designer might say, \u2018Since our primary persona, Carolyn, always use mobile on a go, we need to design bigger tap targets in our app to minimize the interaction cost.\u2019\u201d<\/p>\n\n\n\n<p>On top of improving decision-making, user personas also <a rel=\"noreferrer noopener\" href=\"https:\/\/www.keepitusable.com\/blog\/personas-why-is-it-important-to-understand-your-users\/\" target=\"_blank\">create empathy<\/a> for the user. You\u2019re not just creating a persona, you\u2019re developing the necessary tools to understand the psychology of each person who will use your product. Creating a persona provides the framework to communicate with the ideal target audience and produce the best outcomes possible.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Experience-Empathy-Map-scaled.jpg\" alt=\"\" class=\"wp-image-10849\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>How To Create User Personas: <strong>3 Key Questions To Take Into Account<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p>Now that we understand why we need user personas, it\u2019s time to create them. Start by answering three key questions about your user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong><strong>Who Are They?<\/strong><\/strong><\/h3>\n\n\n\n<p>Use this question to dig into your user <a href=\"https:\/\/www.hotjar.com\/blog\/user-personas\/\" target=\"_blank\" rel=\"noreferrer noopener\">persona\u2019s personal life<\/a> by asking a series of questions that help you understand the basic elements of your user persona. You\u2019ll likely be able to answer these questions based on existing data from user demographics, but if you\u2019re starting from scratch or building personas for a new audience you want to design for, ask the following questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are they a man, woman, nonbinary, etc? <\/li>\n\n\n\n<li>What is their sexual orientation?<\/li>\n\n\n\n<li>How old are they? <\/li>\n\n\n\n<li>Are they single or married? <\/li>\n\n\n\n<li>What is their education level?<\/li>\n\n\n\n<li>Where do they live?<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"812\" src=\"https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example.png\" alt=\"\" class=\"wp-image-10847\" srcset=\"https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example.png 1200w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example-400x271.png 400w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example-768x520.png 768w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example-380x257.png 380w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example-700x474.png 700w, https:\/\/www.springboard.com\/blog\/wp-content\/uploads\/2021\/03\/User-Persona-Example-380x257.png 420w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><figcaption class=\"wp-element-caption\">Source: Keep It Usable<\/figcaption><\/figure>\n\n\n\n<p>One trick to help humanize these personas and make them easier to identify is to <a href=\"https:\/\/careerfoundry.com\/en\/blog\/ux-design\/how-to-define-a-user-persona\/\" target=\"_blank\" rel=\"noreferrer noopener\">give them a name<\/a> and flesh out a narrative. For example, you might say, \u201cRachel is a college-educated, 26-year-old woman, living in Brooklyn with roommates.\u201d <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong><strong>What Do They Do?<\/strong><\/strong><\/h3>\n\n\n\n<p>Flesh out your user persona\u2019s goals, aspirations, <a href=\"https:\/\/www.keepitusable.com\/blog\/personas-why-is-it-important-to-understand-your-users\/\" target=\"_blank\" rel=\"noopener\">and professional life<\/a>. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where do they work? <\/li>\n\n\n\n<li>What are their hobbies and interests? <\/li>\n\n\n\n<li>Where do they see themselves in five years? <\/li>\n<\/ul>\n\n\n\n<p>Answering these questions informs the design team how much this person makes each year, can help inform their habits and get a better sense of where this person is spending the majority of their time, whether it\u2019s at home, the office, or on the go. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong><strong>How Do They Think?<\/strong><\/strong><\/h3>\n\n\n\n<p>Creating a psychographic outline of each persona will help UX designers <a href=\"https:\/\/careerfoundry.com\/en\/blog\/ux-design\/how-to-define-a-user-persona\/\" target=\"_blank\" rel=\"noopener\">understand what motivates their audience<\/a> and will inform how that person will interact with the product. Building this part of the user persona allows you to get inside their mind and understand their behaviors. This will especially affect the way they\u2019ll ultimately connect with your design: whether it\u2019s via tablet, phone, or on the big screen, the logistics around how your personas will consume media should be kept top-of-mind. Here are a few ideas of questions to ask about your persona to get a better sense of their mentality, but keep in mind you should tailor your questions to your product: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Are they risk-takers?<\/li>\n\n\n\n<li>Are they more likely to buy new or thrift?<\/li>\n\n\n\n<li>Do they enjoy trying new things?<\/li>\n\n\n\n<li>Are they extroverted or introverted?<\/li>\n<\/ul>\n\n\n\n<p>Use the other elements of your profile to inform these psychographic assumptions. For example, someone in their early 20s with a minimum wage job probably isn\u2019t going to spend big money on luxury items or travel alone, but they would be more likely to try new things and take risks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Putting It All Together<\/strong><\/strong><\/h2>\n\n\n\n<p>Once you have a clear outline of your user personas, create a one-page summary of their identity. In a one-page summary, clearly define your user persona and create a compelling narrative that helps create a <a href=\"https:\/\/www.keepitusable.com\/blog\/personas-why-is-it-important-to-understand-your-users\/\" target=\"_blank\" rel=\"noreferrer noopener\">genuine, empathetic bond<\/a> with your fictional character. Be sure not to exaggerate or overstate any elements of the persona, while still providing a detailed report. A realistic model is the most helpful model and will garner the best results.<\/p>\n\n\n\n<p>As is true for most things, one is never enough. Bob Ruffolo, CEO of IMPACT, an inbound marketing company, <a href=\"https:\/\/www.forbes.com\/sites\/robertglazer\/2019\/10\/30\/how-many-customer-personas-do-you-really-need\/?sh=4a58e0a062d3\" target=\"_blank\" rel=\"noreferrer noopener\">recommends that businesses<\/a> \u201chave at least a couple of buyer personas, but you don&#8217;t want to have too many, either.\u201d The recommended number of personas according to Boz Zou, co-founder and CEO of UM Systems is between 3 and 8. \u201cThere isn\u2019t really a magic number a brand or project should follow,\u201d said Zou. \u201cbut it is generally recognized that 3-8 personas are sufficient in most cases.\u201d<\/p>\n\n\n\n<p>When <a href=\"https:\/\/www.springboard.com\/blog\/design\/design-thinking-process\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.springboard.com\/blog\/design\/design-thinking-process\/\" rel=\"noreferrer noopener\">user experience design<\/a> teams achieve well-researched, well-thought-out personas, they\u2019re able to leverage an extremely powerful tool. As a result, the design process as a whole becomes less complex and less prone to errors that lead to convoluted re-do\u2019s or misaligned team goals. Personas are key to guiding the ideation process in a way that remains mindful and empathetic\u2014as they maintain that the real end-user always remains top of mind.<\/p>\n\n\n\n<p class=\"rm has-background\" style=\"background-color:#efeff6\"><strong>Since you&#8217;re here<br><\/strong>If you want to work in design, you can. It\u2019s that simple. With our <a href=\"https:\/\/www.springboard.com\/courses\/ux-career-track\/\" target=\"_blank\" rel=\"noreferrer noopener\">UX Bootcamp<\/a>, we&#8217;ll help you launch your design career in 9 months or less. Browse our <a href=\"https:\/\/www.springboard.com\/resources\/guides\/ux-design-salaries\/\" target=\"_blank\" rel=\"noreferrer noopener\">free UX salary guide<\/a> to see what you could be making<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The best design is the design that knows its users. When it comes to creating UX designs that feel easy, functional, and intuitive, teams should aim to create experiences with their ideal audience in mind. It\u2019s more than just anticipating a user\u2019s needs and pain points, it\u2019s actually more about understanding who your specific user [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":10851,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","_eb_data_table":"","footnotes":""},"categories":[123],"tags":[],"marketing_tags":[],"class_list":{"0":"post-10779","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-design"},"acf":[],"_links":{"self":[{"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/posts\/10779"}],"collection":[{"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/comments?post=10779"}],"version-history":[{"count":4,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/posts\/10779\/revisions"}],"predecessor-version":[{"id":47867,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/posts\/10779\/revisions\/47867"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/media\/10851"}],"wp:attachment":[{"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/media?parent=10779"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/categories?post=10779"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/tags?post=10779"},{"taxonomy":"marketing_tags","embeddable":true,"href":"https:\/\/www.springboard.com\/blog\/wp-json\/wp\/v2\/marketing_tags?post=10779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}